What should I do if my KYC verification is stuck pending?
If your KYC (Know Your Customer) verification is stuck pending, first check your email for any requests for additional documents or information from the exchange. Common issues include unclear photos, expired documents, or mismatched information. Try uploading clearer images or documents that match exactly what you provided. Contact the exchange's support team directly through their official channels—most have dedicated KYC support. Be patient, as verification typically takes 24-48 hours but can take longer during high volume periods. Avoid submitting duplicate requests, as this can delay processing. If verification remains stuck after a week, escalate to customer support with your ticket number. Never share your KYC documents via email or outside the official platform.
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